Size related issue
size are already mentioned
in every collection .Please check the size before placing your order. it will not be considered for returns, and no refund will be provided.
We ask for customers to bear the Rs. 100 cost of return shipping and this cost will be adjusted against the refund amount.
Our policy lasts 7 days. If 7 days have passed since you received your item, unfortunately, we can’t offer you a refund or exchange.
please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchange (if applicable)
We only replace items if they are defective or damaged. For Minor colour, design variations in the products from the photograph shared on the website, it would NOT be eligible for an exchange.
we will dispatch the order ONLY if we have the same product as ordered by you, else we will NOT ship the order.
Shipping policy
To return your product, you should mail your product to: [email protected] and send your item Bellasensia office westbengal, Siliguri road, nearmicrob buiding pin -736101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURNS
—-
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
WESTBENGAL , siliguri road by lane near microb building ,pin 736101, India.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at [email protected]
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalizeitems), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please getin touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new
item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 6 to7 business days. Please remember it can take some time for your bank or credit card company to
process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]